Politique d’expédition

Shipping Policy

Where we ship from

We ship from local warehouses in your region — Sweden (Malmö), the UK (Bristol), Netherlands (Eindhoven), the US (Chicago), Canada (Surrey), and Australia (Altona). Most orders arrive within a few business days because they ship from the closest hub.

Order processing

Orders are typically processed and shipped on the same business day they are placed, or the following business day. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

All orders are shipped with tracking, except for Standard Shipping to Canada, Sweden, and the UK.

Shipping by market

Sweden

Ships from Malmö, Sweden via PostNord.

  • Free over 250 SEK; otherwise 30 SEK flat rate
  • Delivery: 1–5 business days

Denmark, Norway, Finland, Iceland

Ships from Malmö, Sweden via PostNord.

  • Free over local-currency threshold (see checkout for exact amount)
  • Delivery: 2–5 business days

Germany

Ships from Eindhoven, Netherlands via PostNL, tracked.

  • Free over €30; otherwise €5.50
  • Delivery: 2–5 business days

France

Ships from Eindhoven, Netherlands via PostNL, tracked.

  • Free over €30; otherwise €5.50
  • Delivery: 2–5 business days

Europe (other EU countries)

Ships from Eindhoven, Netherlands via PostNL, tracked.

  • Free over €30; otherwise €4.50–€6.50
  • Delivery: 1–10 business days

United Kingdom

Ships from Bristol, UK via Royal Mail or tracked via Evri.

  • Free over £25; otherwise £3.50
  • Delivery: 1–3 business days

United States

Ships from Chicago, US via tracked shipping.

  • Free over $35; otherwise $7.50
  • Delivery: 1–6 business days

Canada

Ships from Surrey BC, Canada via Canada Post.

  • Free over CA$40; otherwise CA$6
  • Delivery: 2–8 business days

Australia & New Zealand

Ships from Melbourne, Australia via Australia Post, tracked.

  • Free over AU$40; otherwise AU$8.50 in Australia, AU$12.50 to New Zealand
  • Delivery: 2–5 business days in Australia, 5–10 business days in New Zealand

Rest of the world

Ships from Malmö, Sweden via FedEx.

  • Free over €100; otherwise rates calculated at checkout based on destination
  • Delivery: 2–8 business days depending on country

International shipping

We ship worldwide to most countries. Orders to markets without a local hub ship from Malmö, Sweden via FedEx. Delivery is 2–8 business days depending on destination.

Customs, duties and import taxes

Orders shipped from a hub within your country or trade zone (e.g., US orders from Chicago, UK orders from Bristol, EU orders from Eindhoven) are typically not subject to additional customs charges at delivery.

For orders shipped internationally from Sweden via FedEx to countries outside the EU/EEA, the recipient may be responsible for customs duties, import taxes, and clearance fees charged by their country's customs authority. These charges are not included in the checkout price and are not refundable. Please check with your local customs office before ordering if you are unsure of the potential charges.

Order tracking

You'll receive a tracking number by email as soon as your order leaves the warehouse, or the following business day. The email includes a direct link to your carrier's tracking page.

Delivery issues

My order hasn't arrived — what should I do?

First, check your tracking link for the latest update. If it's been longer than the expected delivery window for your market (see Shipping by market above), email us at info@happyearsearplugs.com with your order number and your country. We'll investigate with the carrier and make sure you receive what you ordered.

Tracking says delivered but I don't have it

Check around the property and with neighbours first — carriers sometimes leave parcels in a safe place. If you still can't locate the parcel after 24 hours, email us at info@happyearsearplugs.com with your order number. We'll work with the carrier to locate the parcel or arrange a replacement.

Order arrived damaged or defective

Email info@happyearsearplugs.com within 14 days with photos and your order number. We'll replace it free of charge or issue a full refund — your choice.

Uncollected parcels

If a parcel is not collected within the carrier's holding period and is returned to us, we may charge a re-shipment fee to cover administrative and freight costs. We will notify you by email before any such charge is applied.

Address accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for parcels delivered to an incorrect address entered by the customer. If you notice a mistake immediately after placing your order, email us within 30 minutes at info@happyearsearplugs.com — we may be able to correct the address before the parcel ships.

Transfer of risk

Once we transfer products to the carrier, title and risk of loss passes to you, subject to your right to submit a complaint under Section 12 of our Terms of Service and your rights under our Return and Refund Policy.

Contact

If you have questions about shipping or your order status: