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We ship from local warehouses in your region — Sweden (Malmö), the UK (Bristol), Netherlands (Eindhoven), the US (Chicago), Canada (Surrey), and Australia (Altona). Most orders arrive within a few business days because they ship from the closest hub.
Free standard shipping is included on orders above a market-specific threshold. Smaller orders ship for a flat fee. See Shipping by market below for thresholds and rates by region.
All orders are shipped with tracking, except for Standard Shipping to Canada, Sweden, and the UK. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. Orders are typically processed and shipped on the same business day they are placed, or the following business day.
We ship worldwide to most countries. Orders to markets without a local hub ship from Malmö, Sweden via FedEx. Delivery is 2-8 business days depending on destination.
Ships from Malmö, Sweden via PostNord. Free over 250 SEK; otherwise 30 SEK flat rate. Delivery: 1–5 business days.
As soon as your order leaves the warehouse, the same or the following business day (except standard shipping in Canada and Sweden). The tracking number arrives by email with a direct link to your carrier's tracking page.
First, check your tracking link for the latest update. If it's been longer than the expected delivery window for your market (see Shipping by market above), email info@happyearsearplugs.com with your order number and your country and we'll investigate it further and make sure you will receive what you ordered.
Check around the property and with neighbours first. Carriers sometimes leave parcels in a safe place. If you still can't locate it after 24 hours, email us at info@happyearsearplugs.com and provide your order number. We'll work with the carrier to locate the parcel or arrange a replacement.
You have 100 days from delivery. What you can return depends on the product — see below.
Every Discovery Pack comes with our 100-day money-back guarantee, even if you've opened and tried it. Email info@happyearsearplugs.com with your order number and we'll arrange the return and refund you in full.
The guarantee covers one Discovery Pack per customer. If you ordered several, the lower-priced one is covered and the others can be returned unopened.
Yes, if it's unopened. Return it within 100 days and we'll refund the full product price.
Opened earplugs can't be taken back — hygiene rules prevent us from reselling an earplug that has been in an ear. Not sure about your size? Start with a Discovery Pack: it's made to be opened and tested.
Email info@happyearsearplugs.com within 14 days with photos and your order number. We'll replace it free of charge or refund you in full — your choice.
Email info@happyearsearplugs.com with your order number and the reason, and we'll confirm the next step.
For 3-Packs and single pairs, pack the unopened product with a note (name, email, order number) and send it to the return address for your market (see Return addresses by market below). You pay the return postage; we recommend tracked shipping.
Your refund goes back to your original payment method within 10 business days of the package arriving.
Original shipping, if you paid for it — including any faster or tracked shipping upgrade. Return postage for 3-Packs and single pairs. Opened 3-Packs and single pairs.
Happy Ears AB
Stora Varvsgatan 6A
211 19 Malmö
Sweden