Refund policy

Return and Refund Policy

Overview

You have 30 days from delivery to request a return. If your Happy Ears don't work for you, we want to make it right.

Happy Ears Discovery Pack money-back guarantee: Every Discovery Pack (Small, Medium, Large) comes with our fit guarantee. If none of the three sizes seal comfortably in your ears, contact us within 30 days for a full refund — no questions asked, even if you've opened and tried them.

What can be returned

To be eligible for a standard return, your item must be:

  • Unopened, unworn, and unused
  • In its original packaging with the case included
  • Accompanied by your order number or proof of purchase

What cannot be returned

Because Happy Ears are a personal care product that enters the ear canal, we cannot resell items that have been in contact with skin. Non-returnable items include:

  • Used or opened earplugs (single packs and 3-packs) for hygiene reasons
  • Sale, promotional, or clearance items
  • Gift cards
  • Custom or personalized products

Exception — Discovery Packs: The Discovery Pack is our size-finding tool and is eligible for the fit guarantee even after opening. If no size works, you get a full refund. This applies to both Happy Ears Transparent Discovery Pack and Happy Ears Ocean Plastics Green Discovery Pack.

How to start a return

Do not ship items back without contacting us first. Items received without prior authorization cannot be accepted or refunded.

Email us at info@happyearsearplugs.com with:

  • Your order number
  • Product(s) you'd like to return
  • Reason for return

We'll respond within 2 business days with:

  • Return authorization
  • The correct return address for your delivery country
  • Instructions on shipping (and a prepaid label where applicable)

Return addresses by region

We ship from fulfillment centers across four continents. Please email us before shipping any return — we'll direct your package to the warehouse closest to you to speed up processing.

Delivery region Return handled from
Sweden, Denmark, Norway, Finland, Iceland FHG Logistics, Kävlinge, Sweden
European Union (non-Nordic), Switzerland Netherlands warehouse, Valkenswaard
United Kingdom UK warehouse, Bristol
Canada Pacific Customs, Surrey, BC
United States Contact us — we'll route to the nearest US warehouse
Australia, New Zealand Contact us — we'll direct you to the closest return address
Rest of world Returns coordinated via our Malmö office

Sending returns without a return authorization from us is likely to result in the parcel being refused or lost in transit.

European Union 14-day cooling-off period

If your order is shipped to an EU country, EU consumer law grants you the right to cancel your order within 14 days of delivery, for any reason and without justification. This is in addition to (and separate from) our 30-day return policy.

To exercise this right, email us at info@happyearsearplugs.com within 14 days of receiving your order. The item must be returned in its original condition — unopened, unworn, and unused, in its original packaging with the case.

We will refund the price of the item(s) plus original shipping costs within 14 days of receiving the returned goods, per EU Directive 2011/83/EU.

Damages, defects, or wrong items

Please inspect your order on delivery and contact us within 7 days if:

  • The item is defective or damaged
  • You received the wrong product, color, or size
  • Anything is missing from your order

Email photos to info@happyearsearplugs.com and we'll replace, refund, or make it right at our cost. No physical return required for damaged or wrong-item cases.

Exchanges

The fastest way to get the size or color you want is to return your current item and place a new order. Once we receive and approve your return, your refund goes back to your original payment method — and you're free to reorder immediately.

If you're between sizes, we recommend starting with a Discovery Pack (S/M/L). Once you know your size, reorder in your preferred color or as a single pack.

Refunds

Once we've received and inspected your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days of inspection.

Depending on your bank or card provider, it may take an additional 3-10 business days for the refund to appear in your account. If more than 15 business days have passed since our approval and you haven't seen the refund, please contact us at info@happyearsearplugs.com and we'll follow up.

Return shipping costs

Return reason Who pays return shipping
Defective, damaged, or wrong item We cover it (prepaid label)
Discovery Pack fit guarantee We cover it
EU 14-day cooling-off We cover it (per EU law)
Change of mind / other returns Customer pays return shipping

Contact

If you have any questions about our return policy or your specific order: