Refusionspolitik

Return and Refund Policy

Overview

You have 100 days from delivery to request a return. If your Happy Ears don't work for you, we want to make it right.

Discovery Pack 100-day money-back guarantee: Every Discovery Pack (Small, Medium, Large) comes with our 100-day money-back guarantee. If it doesn't suit you, contact us within 100 days and we'll arrange the return and refund you in full, even if you've opened and tried it. One Discovery Pack per customer.

What can be returned

To be eligible for a standard return, your item must be:

  • Unopened, unworn, and unused
  • In its original packaging with the case included
  • Accompanied by your order number or proof of purchase

What cannot be returned

Because Happy Ears are a personal care product that enters the ear canal, we cannot resell items that have been in contact with skin. Non-returnable items include:

  • Used or opened earplugs (single packs and 3-packs) for hygiene reasons
  • Sale, promotional, or clearance items
  • Gift cards
  • Custom or personalized products

Exception — Discovery Packs: The Discovery Pack is our size-finding tool and is covered by the money-back guarantee even after opening. One Discovery Pack per customer. This applies to both the Happy Ears Transparent Discovery Pack and the Happy Ears Ocean Plastics Green Discovery Pack.

How to start a return

Do not ship items back without contacting us first. Items received without prior authorization cannot be accepted or refunded.

Email us at info@happyearsearplugs.com with:

  • Your order number
  • Product(s) you'd like to return
  • Reason for return

We'll respond within 2 business days with:

  • Return authorization
  • The correct return address for your delivery country
  • Instructions on shipping (and a prepaid label where applicable)

Return addresses by region

We ship from fulfillment centers across four continents. Please email us before shipping any return and we'll confirm the address to use.

Delivery region Return address
Sweden, Denmark, Norway, Finland, Iceland Happy Ears AB, Malmö, Sweden
European Union, Switzerland Happy Ears AB, Malmö, Sweden
United Kingdom UK warehouse (Huboo), Bristol
Canada Pacific Customs Brokers, Surrey, BC
United States US warehouse (ShipBob), Bolingbrook, IL
Australia, New Zealand Australian warehouse (ShipBob), Altona, VIC
Rest of world Happy Ears AB, Malmö, Sweden

Full return addresses are listed on our Shipping & Returns page. Sending returns without a return authorization from us is likely to result in the parcel being refused or lost in transit.

European Union 14-day cooling-off period

If your order is shipped to an EU country, EU consumer law grants you the right to cancel your order within 14 days of delivery, for any reason and without justification. This is in addition to (and separate from) our 100-day return policy.

To exercise this right, email us at info@happyearsearplugs.com within 14 days of receiving your order. The item must be returned in its original condition: unopened, unworn, and unused, in its original packaging with the case.

We will refund the price of the item(s) plus original shipping costs within 14 days of receiving the returned goods, per EU Directive 2011/83/EU.

Damages, defects, or wrong items

Please inspect your order on delivery and contact us within 14 days if:

  • The item is defective or damaged
  • You received the wrong product, color, or size
  • Anything is missing from your order

Email photos to info@happyearsearplugs.com and we'll replace, refund, or make it right at our cost. No physical return required for damaged or wrong-item cases.

Exchanges

The fastest way to get the size or color you want is to return your current item and place a new order. Once we receive and approve your return, your refund goes back to your original payment method, and you're free to reorder immediately.

If you're between sizes, we recommend starting with a Discovery Pack (S/M/L). Once you know your size, reorder in your preferred color or as a single pack.

Refunds

Once we've received and inspected your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days of inspection.

Depending on your bank or card provider, it may take an additional 3–10 business days for the refund to appear in your account. If more than 15 business days have passed since our approval and you haven't seen the refund, please contact us at info@happyearsearplugs.com and we'll follow up.

Return shipping costs

Return reason Who pays return shipping
Defective, damaged, or wrong item We cover it (prepaid label)
EU 14-day cooling-off We cover it (per EU law)
Change of mind / other returns Customer pays return shipping

Contact

If you have any questions about our return policy or your specific order: